Please order now for Christmas delivery!

Questions?

How can I pay for my order?

We accept PAYPAL, VISA, MASTERCARD and MAESTRO credit & debit cards for payment online. You can also pay by bank transfer directly into Ashley Iles bank account, using telephone or internet banking. Or you can pay using credit or debit card over the phone. You can choose any of these options once you reach the order checkout page.

What is an account?

Customers need a Tool Store account so we can apply the correct sales tax to prices and you can securely access your order history etc. No payment data such as credit card details are ever held in your account. Your account allows you to have different billing and shipping addresses and will remember the items you add, so you can build up an order over a number of days or weeks. If you have a PayPal account you can now use our PayPal checkout button to automatically create a Tool Store account - look for the button Click here to pay via PayPal Express Checkout in your shopping cart.

How much is delivery?

You can see our delivery charges by clicking here; delivery charges to your country will also be displayed in your shopping cart.

How quickly will my order arrive?

Many retail orders are despatched within 4 working days from payment clearing and UK delivery is typically within 3 working days. Airmail delivery usually takes 3-8 working days depending on destination. However, all of the woodworking tools we sell are made by hand and very occasionally a tool may be out of stock and the next batch is not quite ready. If your order will be significantly delayed we aim to update you promptly via email. If you need your order urgently please contact us before you order, we will do our best to help.

Who makes these tools?

Our tools are hand made in England by Ashley Iles Ltd, a company founded over 60 years ago in Sheffield, England. They use the best quality M2 high speed and O1 high carbon steel, along with traditional manufacturing techniques, to produce some of the finest woodworking tools available. If you buy some and don't agree with that statement, see the answer to the next question!

What guarantee is offered?

All tools made by Ashley Iles are unconditionally covered by their "100% satisfaction" guarantee. If any of their tools are "not for you" or is ever found to be faulty, contact them and they will promptly replace or refund as you wish. This promise holds throughout your lifetime - although very rarely needed it is good to know it's there. Find out more here.

I live outside the European Union (EU) how can I see tax-free prices?

To see prices excluding tax please create an account and login, our website will then adjust prices according to your country of residence.

I can't find what I'm looking for on the website

At the moment not all wood turning tools, carving tools and accessories in the Ashley Iles product range are available to purchase from the website. Please contact us if there is something you are looking for and can't find.

I'm having problems with the website

We test the website using all popular web browsers but unfortunately sometimes things can go wrong - if you are having problems please do contact us for help. If you are technically minded, many problems can be fixed by a) making sure your browser accepts session cookies and b) clearing your browser's cached data (especially cookies).

Where is my order? Can I get a VAT receipt?

You can track the progress of your order and print a copy of all previous orders by logging in to your Tool Store account and clicking on the "My account" link. If an order appears to be delayed please contact customer services.

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