Due to exceptional demand some orders are being delayed by 4 weeks, please contact us if urgent.

Conditions of Use

Welcome to the Ashley Iles Tool Store website terms and conditions for use. These terms and conditions apply to the use of this website at www.AshleyIlesToolStore.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to create an account or order from us. If you do not accept these terms, do not use this website.

The www.AshleyIlesToolStore.co.uk website is operated by Compupoint, registered address: Broadway Court, Brighton Road, Lancing, West Sussex, BN15 8JT . We act as agents of Ashley Iles (Edge Tools) Ltd and your contract for supply of goods will be with them. Click here for their contact details.

1. Trading terms and conditions

1.1 Prices, currency and tax
All goods are billed in UK Pounds Sterling. For payments by Paypal or credit/debit card the actual currency conversion rate is determined by Paypal or the issuing bank at the time you confirm your order.

Prices include VAT (UK sales tax, VAT registration number GB128387154) by default, residents outside of the United Kingdom can display VAT-free prices by creating an account and logging in.

For non-UK customers import tax and sales duty may be imposed by the Customs Department of your country and this must be paid by you before receiving your goods. Ashley Iles EORI number is GB128387154000. We recommend you research the tax/duty to be paid before placing an order.
Our prices are reviewed periodically and may change without notice.

1.2 Ordering
You must be at least 18 years of age to purchase from this website. You are deemed to have placed an order by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered and total cost in Pounds Sterling.
Acceptance of an order takes place only when the order is despatched, which will be confirmed by email. Once your order has been despatched the purchase contract will be made even if your payment has been processed immediately. An order can be cancelled before despatch either by you or us.
An order may be refused: a) where goods are not available; b) where we cannot obtain authorisation for your payment; c) if there has been a pricing or product description error; or d) if you do not meet the eligibility criteria set out in our terms and conditions.

1.3 Title & Payment
Goods are supplied by and remain the property of Ashley Iles (Edge Tools) Ltd until they are fully paid for, acceptable payment methods include Paypal, credit/debit card, cheque drawn on a UK bank or direct bank credit. Your payment is always directly to Ashley Iles' account. Goods are not despatched until payment has fully cleared which can take up to 5 working days. You will be promptly refunded should an order be cancelled.

1.4 Shipping
Your order will be posted by the most suitable method which includes Royal Mail services and delivery by courier. Orders are subject to availability and will be despatched as soon as possible but please allow up to 28 days from us receiving cleared payment. For more information about shipping please see our Shipping & Returns page.

1.5 Returns
All products are sold with the Ashley Iles 100% satisfaction guarantee, if you are not happy with any purchased product please contact them within 14 days of receipt stating the problem. All products are guaranteed by Ashley Iles during your lifetime against faulty manufacturing or materials and again, please contact them if you find any such fault so return procedures can be explained. For more information about returning an item please see our Shipping & Returns page.

1.6 Alternative Dispute Resolution (ADR) Regulations 2015
We want you to be 100% satisfied with any products purchased from our website, in the unlikely event you are not happy simply contact us to arrange for a refund or replacement as you wish. In the even more unlikely event you remain dissatisfied you can freely contact the following ADR and ODR providers for alternative dispute resolution-
If you paid for your order via PayPal, click here for details of their "buyer protection" scheme.
If you are a UK customer and did not pay by PayPal, you can use the Retail Ombudsman to file a complaint;
For non-PayPal customers outside the UK, visit the EU ODR website for an online dispute resolution process effective from 15.2.2016.
We ask that you contact us quoting your order number before raising any dispute with an external organisation.

2. Website terms and conditions

2.1 Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

2.2 Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

2.3 Licence to use website
You may view, download for caching purposes only, and print pages from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
(c) you must not edit or otherwise modify any material on the website.

2.4 Limitations of liability
You acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

2.5 The right to challenge a transaction
We reserve the right to challenge the legal standing of a transaction under sufficient circumstances. In such case the user will be contacted by our staff individually to confirm his/her identity. Failure to verify a user's identity will result in cancelling the challenged order. A challenged order is open for validation for 30 days after the transaction.

2.6 Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If you create an account on this website you must ensure that your password is kept confidential. We may disable your logon ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

2.7 Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

2.8 Entire agreement
These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

2.9 Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.


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