We are committed to safeguarding the privacy of our website visitors. The following policy sets out what information we collect and how it is used. Our website uses cookies to enable online shopping and to improve the performance of the web site. By agreeing to this policy when you create an account with us, you consent to us using cookies and your personal information as described below. If you do not agree with this policy do not use this website.
1) What information do we collect?
1.1) Personal information
We may collect, store and use the following personal information to process your orders:
- Name
- Optionally company name
- Postal address
- Email address
- Optionally FAX and/or telephone number
You provide this data when you create an account with us. No payment details (eg credit card details) are stored in your account. If you create an account you can choose to opt in to a monthly newsletter by email, which may contain information of interest and special offers - you can unsubscribe from this by clicking the unsubscribe link in one of our newsletters or by contacting us
We do not sell, rent or otherwise divulge any of your personal information to other companies for marketing purposes. We may disclose information about you to our suppliers and service providers for the purpose of fulfilling your orders and in addition we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
1.2) Non-personal information
In addition to the personal data above, the following technical data about the device or computer system you use to browse our website may be collected by our website traffic monitoring software:
your computer's IP address, approximate geographical location, browser type and version, operating system, length of visit, pages viewed and how you found the website.
This information is stored in a "cookie" which is explained below.
2) Use of cookies
On our website a "cookie" consists of technical information stored by a web browser and sent to the web server each time the browser requests a page from the server. This information enables the web server to identify and track processes in the web browser. Cookies on this website are used:
(a) by our shopping cart software so you may make online purchases and
(b) by our website traffic monitoring software which collects the technical data described in section 1.2) above. This enables us to monitor how effective the web site is and allows us to make improvements. Google provides this monitoring software and it does not collect personal data such as your postal or email addresses. You can find out more about this monitoring software, including how to opt out, by visiting https://support.google.com/analytics/answer/6004245?hl=en-GB.
Our website cookies do not store personal data and neither
are they used for marketing purposes or targeted advertising.
You can find out more about cookies and how to disable them by
visiting https://www.aboutcookies.org.
If you do disable cookies you may find many websites, including
this one, do not function correctly.
3) How we use your personal information
Personal information submitted when you create an account will be used for the purposes specified in this privacy policy. We may use your personal information to:
a) improve your browsing experience by personalising the website;
b) collect order payments from you and to send you goods purchased via the website;
c) send order updates, statements, invoices and other order-related correspondence to you;
d) send you newsletter emails if you have requested them;
e) deal with enquiries and complaints made by or about you relating to an order.
Where you choose to pay by PayPal, we will share relevent information
with PayPal only to the extent necessary for the purposes of processing
payments for your order and dealing with complaints or queries
relating to such payments.
4) Security of your personal information
We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. You are responsible for keeping your account logon details confidential and you should never reveal your password except when logging in to your account on this website. If you suspect someone has been using your account without your permission contact us immediately.
5) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure any changes are acceptable.
6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity ie a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
You may request closure of your account and/or deletion of your personal data from our systems (as far as is practical bearing in mind our accounting and legal financial requirements) by contacting us. You have the right to complain about our treatment of your personal data by contacting the data protection authority relevent to your home country which in the UK is the Information Commissioner's O ce (ICO).
7) Third party websites
This website contains links to other websites. We are not responsible
for the privacy policies or practices of third party websites;
you should find their privacy statements to determine these.
8) Updating information and questions about our Privacy Policy
You can update your own personal information by logging in to your account and making the appropriate changes. To stop receiving our newsletter email click on the the Unsubscribe link in the newsletter email. Please contact us if you need help, wish to revoke your account, or if you have any questions about this privacy policy or our treatment of your personal information.
2.1 Last updated 30th November 2020
